Privacy Policy

1- Our Commitment to Privacy

Plus de soins | Incontinence Plus respects your right to privacy. We are committed to controlling the collection, use, and disclosure of personal information provided by our users and/or customers. This policy summarizes the personally identifiable information we may collect and how it may or may not be used. This policy also describes other important topics related to your privacy.

Our privacy policy is inspired by the Canadian Standards Association's code on the protection of personal information and complies with federal and provincial privacy laws, including the Personal Information Protection and Electronic Documents Act. A summary of the ten fair information practice principles appears at the end of this privacy policy.

2- What is personal information?

"Personal information" is personally identifiable information such as your name, residential and/or business address, and email address. It includes information about the product, usage, service, and recorded complaints.

Plus de soins | Incontinence Plus only collects personal information when you expressly and knowingly choose to provide it to us, for example, when you subscribe to Plus de soins | Incontinence Plus. We may also receive personal information from our business partners and other third parties, provided that these third parties confirm to us that they have obtained your consent to disclose your personal information.

Publicly available information, such as a list of your name, address, telephone number, and email address, is not considered personal information.

3- Collection and use of personal information

Plus de soins | Incontinence Plus collects and uses your personal information primarily to provide you with the products and services you have requested from us.

Your personal information is used to communicate with you about your account and to provide you with information related to other services. If you have indicated that you wish to receive offers or information from selected sponsors or advertisers, your personal information would also be used to contact you or send you emails and other mailings about products and services that may be of interest to you. However, you always have the option to tell us not to share your personal information with you or to opt-out of offers for other products or services.

Plus de soins | Incontinence Plus may also contact you from time to time to conduct market research and surveys to continuously improve our product and service offerings.

Unless you expressly authorize us to disclose your personal information or unless disclosure is required or authorized by law, Plus de Soins | Incontinence Plus will not sell, rent, or trade your personal information to third parties.

Anonymous or "non-personal" information collected by Plus de soins | Incontinence Plus via www.plusdesoins.com may be used for technical, research, and analytical purposes. Plus de Soins | Incontinence Plus uses information collected through surveys, existing files, and public archives to analyze the market and develop or improve its service offerings.

Plus de soins | Incontinence Plus will only ask for information about you that we need and will only ask for it when we need it. When we ask you for information, we will explain why we need it and what we will do with it.

We will seek your prior consent for the collection, use, and disclosure of information, in accordance with applicable privacy laws. Subject to legal and contractual requirements, you may refuse to consent to our collection, use, or disclosure of information about you. You may also withdraw your consent to any further collection, use, or disclosure of information about you at any time by giving us reasonable notice. If our planned disclosures or uses of information change, we will notify you.

Your personal information will not be used for any other purpose without your consent.

4- Disclosure

To enable us to more effectively provide the products and services you have requested from us, Plus de soins | Incontinence Plus may share your personal information with selected third parties acting on our behalf as agents, suppliers, or service providers. These third-party service providers only receive the information necessary in the circumstances. The information provided to third parties can only be used for the intended purposes and is subject to strict confidentiality conditions.

5- Use of cookies

Plus de soins | Incontinence Plus uses a browser feature, called a cookie, to anonymously collect information and track user trends on www.plusdesoins.com. A "cookie" is a small text file placed on your hard drive by www.plusdesoins.com. "Cookies" contain a unique identification number that identifies your browser, but not you, to our computers each time you visit www.plusdesoins.com. Cookies tell us which pages were visited and by how many people.

The use of cookies is an industry standard, and many major browsers are initially configured to accept them. You can reset your browser to refuse to accept all cookies or to warn you when you have received a cookie. However, if you refuse to accept cookies, you may not be able to use some of the features available on www.plusdesoins.com.

6- Accuracy

Plus de soins | Incontinence Plus will ensure that the information provided to you is accurate, complete, and up-to-date. However, please inform Plus de soins | Incontinence Plus, to whom you provided your information, of any changes to your name, address, or other details. If you have any questions about the accuracy of the factual information we have collected about you, you will have access to that information to verify and update it. If we have disclosed inaccurate information about you to a third party, we will be happy to contact them to correct it.

7- Security

Plus de soins | Incontinence Plus is committed to protecting your privacy. Security measures, such as locked filing cabinets, restricted access, the use of passwords, and encryption, have been adopted to protect your personal information against loss or theft, as well as unauthorized access, disclosure, copying, use, or modification. Our employees have been trained to respect your privacy at all times, and employees with access to your personal information must use your personal information strictly in accordance with our Privacy Policy and the laws applicable to each business.

8- Access

If you have any questions about the collection, use, or disclosure of your personal information, or if you simply want to know if we have personal information in our files, you can contact our privacy officer. Plus de Soins | Incontinence Plus can tell you whether it holds personal information about you, unless specific circumstances authorize it not to, in accordance with applicable privacy legislation. They can tell you the source of the information, allow you to access your personal information, and provide an account of how the information has been or is being used and the third parties with whom it has been disclosed.

Plus de soins | Incontinence Plus will only deny access to information about you in circumstances permitted or required by applicable privacy legislation. If Plus de soins | Incontinence Plus denies you access, it will provide you with the reasons for its refusal upon request. Exceptions may include information containing references to other individuals, information that cannot be disclosed for legal, security, or proprietary commercial reasons, as well as information subject to solicitor-client privilege or litigation privilege and privacy legislation.

9- Questions or concerns

If you have any questions or concerns about the personal information about you held by Plus de soins | Incontinence Plus or about Plus de soins | Incontinence Plus's compliance with our privacy policy, please contact our privacy officer. The contact details of our privacy officer are available on www.plusdesoins.com or by contacting Plus de soins | Incontinence Plus.

Plus de soins | Incontinence Plus has established procedures for receiving and responding to complaints or inquiries about its handling of personal information. They will describe the complaint procedures to anyone making inquiries or filing complaints.

If you are not satisfied with the response of our privacy officer after filing a complaint, you may have recourse to additional remedies under applicable privacy legislation. For more information, please contact the federal Privacy Commissioner or your provincial Privacy Commissioner, as appropriate. Contact details are available on our website www.plusdesoins.com or by contacting Plus de soins | Incontinence Plus.

10- Ten Fair Information Practice Principles

1- Accountability. Plus de soins | Incontinence Plus is responsible for personal information under its control and must designate one or more individuals responsible for the company's compliance with the procedures and principles set out in our Privacy Policy.

2- Identifying Purpose. Plus de Soins | Incontinence Plus will identify the purpose for which personal information is collected at or before the time of collection. Plus de Soins | Incontinence Plus collects, uses, and discloses information that a reasonable person would consider appropriate in the circumstances.

3- Consent. The individual's knowledge and consent are required for the collection, use, or disclosure of personal information, except when privacy legislation does not require consent, for example, when the collection, use, or disclosure of personal information is for journalistic, artistic, or literary purposes.

4- Limiting Collection. Plus de Soins | Incontinence Plus will limit the collection of personal information to that which is necessary for the purposes identified by the company. Personal information must be collected by fair and lawful means.

5- Limiting Use, Disclosure, and Retention. Personal information shall not be used or disclosed for purposes other than those for which it was collected, except with the consent of the individual or as required by law. Personal information will be retained only as long as necessary to fulfill the purposes for which it was collected.

6- Accuracy. Personal information shall be as accurate, complete, and up-to-date as is necessary for the purposes for which it is used.

7- Safeguards. Personal information shall be protected by security safeguards appropriate to the sensitivity of the information.

8- Openness. Plus de Soins | Incontinence Plus will make specific information about its policies and practices regarding the management of personal information available to its customers and employees.

9- Individual Access. Upon request, an individual shall be informed of the existence, use, and disclosure of his or her personal information and shall be given access to that information, except where Plus de Soins | Incontinence Plus is permitted or required by law not to disclose personal information to its customers or employees. An individual customer or employee shall be able to challenge the accuracy and completeness of the information disclosed to them and have it amended as appropriate.

10- Challenging Compliance. An individual customer or employee shall have the opportunity to challenge the compliance with the principles set out in our privacy policy to their designated privacy officer.